Shipping & Exchanges
FISCH DOES NOT ACCEPT RETURNS
At this time FISCH is unable to accept returns. If you would like to purchase FISCH with a return policy we recommend shopping with our wholesale partners who have the ability to provide this service. As a small business, we hope you understand this decision and thank you for shopping with us.
COVID-19 SHIPPING UPDATE
Due to the current health crisis the estimated shipping dates for all purchases is currently September 22. Please be advised delivery dates may adjust due to the impact of COVID-19. We appreciate your patience as we do our utmost to meet, if not exceed, your expectations.
Exchanges (if applicable)
We only exchange items if they are defective or damaged or in the wrong size. If you need to exchange it for the same item, send us an exchange request within 14 days at firstname.lastname@example.org and send your item to: WYND, ATTN: FISCH, 120 Duane Street, New York, NY, 10007.
PLEASE FILE AN EXCHANGE REQUEST WITHIN 14 DAYS OF DELIVERY
Our policy lasts 14 days. If 14 days have gone by since your delivery, and you haven't filed an exchange request, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your exchange, we require a receipt or proof of purchase. We cannot accept exchanges on any item that is returned more than 20 days after an exchange request has been issued.
FISCH accepts payments in the form of Visa, MasterCard, American Express and Discover. A sales tax is only applicable to merchandise shipped to a New York address. For purchases made online but shipped outside of New York, the purchaser is liable for any taxes owed.
HOURS OF OPERATION
We operate during business days. All orders placed during weekends will take 1-2 days to process with standard shipping. If it is a next day order we will ship at earliest convenience.
FISCH ships worldwide.
wynd Worldwide Economy - 5 to 10 business days - $30
wynd US Domestic - 3 to 8 business days - Free
wynd US One business day - 1-3 business days - $20
DUTY AND INTERNATIONAL ORDERS
FISCH ships from the US. The amount of applicable duty for international orders will very for each country and their regulation system. This is beyond our power and we hope you understand.
FISCH is not responsible for any applicable duty, tarif or VAT for international orders.
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at email@example.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
Additional non-exchangeable items:
Final sales and all discounted items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To exchange your product, please mail your product to: WYND, ATTN: FISCH, 120 Duane Street, New York, NY, 10007.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. FISCH is not responsible for any exchanges lost in transit - it is recommended that you include tracking and insurance for your protection.
BY SHOPPING AT FISCHSWIM.COM YOU AGREE TO THESE TERMS.