Exchanges & Returns
We want you to be completely satisfied with your online purchase, so we offer 15 day exchanges from the delivery date. Please note FISCH does not issue refunds but offers exchanges.
Make An Exchange
We want you to be completely satisfied with your online purchase. We’ll happily accept a exchange subject to the following conditions:
- Sale items or items purchased during a flash sale/promotional event are final sale;
- Orders which have used a promo code that discounts the order (excluding our Welcome Offer) are only eligible for a store credit or exchange;
- Item/s must be returned within 15 days of receiving your purchase together with original proof of purchase to our online store;
- For all swimwear, clients must try on items wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 6 months from the date of issue.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. FISCH takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by FISCH.
To request an exchange please email email@example.com.
Processing Times for Exchanges
We endeavor to process exchanges daily but please allow up to 2 weeks for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologize for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.